POSITIVE ATTITUDES 2



SITUATION
ATTITUDE (should)
LLENGUATGE
Patient gets aggressive
Calm
Please, be calm
Be friendly
Be good to them
You need something? I help you ..
Give love to patients
Be affectionate
You need a hug?
A patient dies
Be strong psychologically
I feel sorry for you
Friendly
Be have well with users
Are you comfortable?
The patient asks to go to the bathroom
With a tight volume of the voice, with patience and smile
Please, wait a moment
A patient is sad
Look carefully and do not show your negative feelings
Smile that you are a beautiful person, but more beautiful you are inside and in this world there is no one like you
A patient repeats the same thing all the time
Keep calm and distracts the person to interrupt repetitive behaviors
Pepito, what did you eat today? Did you like the food?

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